Key takeaways
- Outsourcing a SOC helps MSPs save on the costs of building, maintaining, and staffing a full-time SOC in-house, as they handle everything
- Outsourced SOCs provide access to an experienced team of threat hunting specialists, SOC analysts, SIEM engineers, and incident responders
- 71% of SOC practitioners worry they will miss a real attack buried in a flood of alerts
- Ensure that the SOC-as-a-Service provider you choose supports the existing security stack you manage. Integrations are crucial
Should you outsource your security operations center (SOC)?
That’s a burning question MSPs are being forced to ask as threats become more sophisticated and resources more limited.
A survey conducted by Kaspersky* found that 90% of organizations prefer outsourced or hybrid SOC models, with only 9% planning to build their SOC entirely in-house. While outsourcing may seem to be the obvious choice, there are several important caveats to consider before making a decision.
In this blog, we’ll explore the benefits and challenges of outsourcing your SOC, or SOC-as-a-Service (SOCaaS), to help you decide the right approach for your organization.
What is a SOC-as-a-Service for MSPs?
A SOC-as-a-Service is a third-party managed, cloud-based security service that provides 24/7 threat monitoring, detection, analysis, and incident response to help organizations prevent cyber breaches. Organizations benefit by not having to build, staff, and maintain a fully resourced in-house SOC. Another major advantage is cost efficiency, as SOCaaS reduces operational expenses (OpEx), offers flexible subscription-based pricing, and integrates with existing SIEM, XDR, and EDR tooling.
MSPs can essentially bundle SOC-as-a-Service into their package offerings and pricing models to scale security services while providing consistent revenue streams. Outsourcing SOC services can give MSPs a competitive edge in the market, without the heavy investment of hiring tiered SOC engineers or maintaining costly infrastructure. Many SOC-as-a-Service providers also integrate AI into threat hunting and intelligence to automate triage and handle investigations.
Benefits of Outsourcing SOC for MSP
Here are several benefits of outsourcing a SOC that MSPs should consider if they’re headed in this direction.
No Slack account needed.
24/7 threat monitoring without building an in-house SOC
Cost is always a determining factor when outsourcing any type of service. And let’s be honest, the constant pinging of alerts during the middle of the night isn’t exactly pleasant or productive for any SOC analyst, especially when false positive rates can exceed 90% or more. Outsourced SOCs provide 24/7 threat monitoring across multiple data sources, such as endpoints, network traffic, cloud workloads, identities, email security platforms (API-based email security), and SIEM platforms.
The data is ingested and correlated in real-time to identify suspicious patterns and anomalies. Once an incident is detected, SOC analysts can triage alerts, investigate root causes, and execute containment or remediation by isolating endpoints, disabling compromised accounts, or blocking malicious IPs and domains before the threat escalates.
Access to specialized security expertise
MSPs don’t have to worry about assembling a full SOC team from scratch. MSPs gain access to a team of threat hunters and SOC engineers who bring years of experience and unique insights into attacker TTPs (tactics, techniques, and procedures), detection engineering, SIEM tuning, and monitoring for indicators of compromise (IoCs).
MSPs gain access to elite-level SOC engineers, threat hunters, and incident responders. The value here is tremendous.
Reduced operational burden on internal teams
Many organizations, particularly SMBs, do not have SOC engineers in-house, which shifts the operational burden to IT teams that are not equipped to handle continuous threat detection or build incident response workflows. The pressure and accumulated stress often lead to burnout. In fact, a study** found that 60% of IT professionals are experiencing burnout. Outsourcing helps avoid MSP burnout and removes the unwanted burden on internal teams.
Challenges of Outsourcing SOC for MSPs
Handing your SOC over to a third party does come with some setbacks, such as user access and permission sets. You might not be aware of access ownership transfer until an incident hits, and client data is wiped out. You might be held fully accountable by a client if these details are overlooked in the SLAs.
Here are a few of the challenges of an outsourced SOC.
Limited visibility into SOC decision-making
One of the main drawbacks of a fully outsourced SOC is reduced visibility and control over day-to-day security operations and decision-making processes. Although outsourced SOC providers employ experienced analysts, they often lack deep contextual awareness of your customers’ business-critical assets and operational priorities.
The SOC may base decisions primarily on generic severity scores, detection logic, and predefined playbooks, leading to incorrect alert prioritization or delays in mitigation due to approval workflows and handoffs. Relying solely on severity scores and detection logic, without contextual understanding, may result in key user accounts being disabled, production workloads being isolated, or incorrect policies being applied.
Integration complexity with existing tools
A misconfigured connector can introduce broken response actions or data loss in the detection and response pipeline. If existing SIEM, EDR, email security, or cloud security platforms are improperly scoped or misconfigured, critical data may never reach the SOC.
Those missed alerts can allow attackers to gain a foothold deep in your network and persist undetected for days or weeks, turning what should have been a contained security event into a full-scale breach.
A study*** found that 71% of SOC practitioners worry they will miss a real attack amid a flood of alerts, and 51% believe they cannot keep pace with the growing number of security threats.
In addition to security and data privacy risks, MSPs may face class-action lawsuits or contractual penalties if client data is exposed or compromised.
Dependency on external SLAs
Sometimes, even the most ironclad, contractual SLA response times don’t align with your clients’ actual business priorities. While an outsourced SOC may guarantee a 2-hour incident response window, these metrics often do not measure the effectiveness of threat containment.
Another caveat is that SLA commitments might be met on paper, while critical systems remain exposed because the SOC may triage alerts based on severity scores or predefined escalation workflows rather than business impact. MSPs may experience slower containment of high-risk threats and ultimately, a lower return on investment (ROI), as the promised protection does not fully translate into reduced risk or improved operational outcomes.
Main Features to Consider when Searching for a SOC Provider
Here are a few things to consider when choosing a suitable outsourced SOC provider.
Alert Triage and Prioritization
No one needs more noise. Define which assets or systems are most critical to your clients, and ensure the SOC can prioritize alerts based on business impact, above CVSS scores. Advanced SOCs leverage threat intelligence and anomaly detection to automatically escalate high-risk incidents and provide actionable context for faster containment.
Service Level Agreements (SLAs)
Everything must be clearly defined and documented before the onboarding process begins. Ensure that you have an assigned point of contact who can clarify response and resolution times, escalation procedures, and priority handling for critical incidents.
The SLA should include metrics and shared KPIs, such as mean time to detection (MTTD) and mean time to remediation (MTTR), to reliably measure performance and maintain service quality.
Integration with Existing Tools
Does the outsourced SOC support your existing security stack, or will it break architectures? Do the integrations support native APIs? Can the SOC ingest, normalize, and correlate data from EDR, XDR, and SIEM without forcing you to redesign your detection pipeline? Find out in advance because this is certainly one surprise you want to avoid from the beginning.
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Sources:
*When it’s time to build a SOC, nearly 90% of organizations prefer outsourced or hybrid models. (2026, January 19). /. https://www.kaspersky.com/about/press-releases/when-its-time-to-build-a-soc-nearly-90-of-organizations-prefer-outsourced-or-hybrid-models
**Staff, S. (2025, March 5). IT trends: 60% of IT professionals are experiencing burnout. Security Magazine. https://www.securitymagazine.com/articles/101443-it-trends-60-of-it-professionals-are-experiencing-burnout ***Security, H. N. (2024, October 7). SOC teams are frustrated with their security tools – Help Net Security. Help Net Security. https://www.helpnetsecurity.com/2024/10/07/soc-teams-security-tools-problems/
